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Llys Eleanor

Shotton, CH5 1EH

Telephone: 0800 183 5757

Coronavirus Updates

We'll be updating this section of our website regarding information to residents and our services affected by Coronavirus.

18 August 2021

A message from the Maintenance Team  

Thank you for your patience over the past months, as you can imagine, the impact of COVID-19 on our services has meant we have had to postpone a large amount of repairs.  Please be assured, we are working through all the repairs, starting from the oldest to the newest reported. All emergency and urgent repairs are being completed as normal.

If you have reported a repair and anything has changed (worsened or needs to be attended to sooner), please contact us to allow us to reprioritise and ensure your home is safe.

All new repairs can be reported on, our new residents portal, where you can manage your tenancy online. Find out more here

Despite the governments COVID-19 restrictions lifting, we will continue to put the safety of everyone first and follow our ‘Safety First Pledge’.

Please ensure you continue to let us know if you or anyone in your household had COVID-19  or COVID-19  symptoms so we can rearrange your appointment when it is safe for us to do so.  

Thank you.

12 February 2021


Important changes to our services from Monday 15th February

Due to the infection rates across all the counties ClwydAlyn operates in continuing to drop below Public Health Wales’ definition of a high infection rate; we can remove most of the short-term local restrictions we had in place. 

The health and wellbeing of our residents and staff remains our number one priority during these challenging times. We are making the necessary adjustments to the services we provide to ensure we continue to meet all government guidelines and keep everyone safe. All essential services within trades, housing, supported living and care will continue, alongside the guidance we are following on safe ways of working.

Changes to our repair works:

If you have any repairs already booked in with us that are affected, then our team will be in touch to postpone them for the time being. 


Postponed Work

Wrexham, Flintshire, Conwy, Denbighshire, Angelsey, Gwynedd

Cyclical Painting remain postponed in all areas.

Routine repairs will continue as normal in all other areas until further notice.



Planned work will continue as normal


Subcontractors can continue as normal.


Engineers can continue to carry out servicing as normal.


All cleaning and window cleaning will continue as normal. 


Scheme Inspections, post inspection & scoping of future planned works can continue as normal.

Energy Surveys in empty properties only.

Safety First – We will only access homes to undertake repairs where it is safe for our residents and staff. We will ask all residents to complete a COVID-19 Questionnaire before any work takes place and residents will be asked to help provide a safe environment for all.

IMPORTANT – there are some essential compliance repairs and maintenance checks that we are required to do by law. This includes an annual gas safety check and electrical testing every five years. If you are self-isolating we will try to rearrange your appointment after your isolation period. If you are unsure then please contact our team on 0800 1835757 to discuss the best option.

Please keep us updated if your situation changes.

We all have a responsibility to keep each other safe and that includes updating each other if our situation changes. We will not send anyone into your home who has symptoms of COVID-19 or has been asked to self-isolate, and we ask that you rearrange any appointments or work in your home if you or any of your household have symptoms of COVID-19; are waiting for a test; have received a positive test or have been asked to self-isolate.  

We understand that this might mean you need to rearrange the installation of your new kitchen or bathroom, or you may have to wait a little longer for a repair, but the safety of our staff and residents needs to be our number one priority.

If you do need to rearrange work on your property then we will make sure we allocate you the next available appointment and will do our best to rearrange it as quickly as possible.

To read the latest Government’s Guidance on Level 4 then please click here.

We trust you to help us to carry out work safely in your property. Our safety first pledge protects both you and our staff and we take your safety seriously. If the pledge is broken, we will leave the property and won’t be able to complete the work.

To download our safety first pledge please click here. 

Please take a minute to watch our safety first video. 

Should you have any enquiries or wish to discuss any works to your home at this time please contact us on 0800 1835757.



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